We are sorry that some families have struggled with the Free School Meals National Voucher Scheme, we have also been having the same problems as reported in the national press and on social media. In response to numerous complaints, we have received the below communication from the Department for Education and Edenred:
Over the weekend there was a significant breakthrough in new enhancements and developments to the systems. The capacity for more schools and parents/carers to be able to access and use the system at any one time has been increased; as a result, queue times are substantially shorter.
- Queue times on the online ordering portal this week have been less than five minutes with many periods during the day not having any queues at all
- The eCode redemption website has been averaging a queue time of three minutes
This means the valuable support to parents is being delivered at a much faster rate.
All communications to you regarding FSM vouchers will be from a company called Edenred and will come to you via email. We have already ordered vouchers for the next three weeks and hope these will be emailed to you shortly. You will be able to redeem the voucher codes using the website and information in the email.
This parent FAQ document may also so be of use: https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf
If you are having issues or have any questions, please contact firstname.lastname@example.org and we will try and assist you. Unfortunately we have limited access to the Government run system but will our best to help you.